Catalogues are free to the UK, but £5.50 to USA - please fax credit card no. for immediate despatch, or pay by
Prices in red include VAT at 17.5%
VAT is not added orders to countries outside the EU.
Some countries charge local taxes when goods enter customs.
We accept most credit cards except American Express
We can often find specialist or unusual items not listed in our catalogue or on our web-site. So do E Mail us with any queries or catalogue requests. Please state which products especially interest you so that the appropriate catalogue can be sent.
It is helpful if you add your telephone number when emailing an order or query
You have 10 days to return any item or items in their original unopened package from the date of purchase.They must be in the condition they arrived with you, repacked into the box/packaging they arrived in. If returned goods are not repacked properly by the customer they may incur a 10% repacking/restocking charge. After examination of returned goods refunds will be credited within 30 days. You will be credited the full amount minus any shipping charges. Any special orders may not be returned for any reason.
NO UNAUTHORIZED RETURNS WILL BE ACCEPTED. PLEASE CONTACT US PRIOR TO RETURNING ANY ITEMS
Defective or Damaged Hardware
If a product is defective or damaged , we will ship another at our own expense upon return of the defective item's.
Prior to shipping back any product we must be contacted either by phone +44(0)1989 567946 to obtain return instructions, or email. Please do not ship anything back with out prior authorization.
Due to the complexity of ordering hardware we prefer to take orders by phone or email, however we do have certain items, such as handle sets, door knockers and letter plates which are soon to be available to buy online.
You are able to pay safely using Paypal for any items purchased.